There is no single, well-kept secret when it comes to improving patient satisfaction. First-name use, effective communication, and short wait times can all have positive effects, but other factors are often overlooked.
True dedication to an exceptional patient experience means no detail is too small. The slightest inconvenience or discomfort could result in lower survey scores and, more sadly, a misrepresentation of your regard for patients’ happiness. Here are three easy ways to improve patient satisfaction and bolster loyalty:
Keep bedside remotes and phones within reach:
A remote cord tied off around your patient’s bed rail delivers the wrong message about how you value his or her comfort and your equipment. A Universal Patient Bed Remote and Phone Caddy shows you care about both. With this unique solution, patients don’t need to strain to reach their remotes and potentially injure themselves in the process. This caddy attaches to the bed rail and pivots as the bed rises and lowers, ensuring the remote remains easily accessible.
Make blood draws more comfortable:
Blood draws are stressful for those with needle anxiety. With the right seating, you can make their experience feel more like a visit to the hair salon. Reclining Phlebotomy Chairs let your patients kick back and relax. Their extra-thick cushioning is reminiscent of your favorite living room furniture. With this unbelievable comfort comes the very best and safest support. If fainting occurs, the chair can be actuated into the Trendelenburg position from either side.
Flaunt your infection control practices:
When patients see organized, well-stocked Health & Hygiene Stations, they know that fighting the spread of germs is important to you.